Terms & Conditions
By visiting medorna.in, creating an account, or placing an order, you agree to these Terms and Conditions. Click any section below to read more.
Medorna is an ecommerce platform offering authentic imported health, beauty, wellness, baby care, and personal care products to customers across India.
By using this website, you confirm that you are legally capable of entering into a binding agreement, are using the site for lawful purposes, and that all information you provide is true and accurate.
We make reasonable efforts to keep product information accurate. However:
- Availability may change without notice
- Packaging and appearance may vary from images shown
- Imported products may have updated formulations beyond our control
All prices are in Indian Rupees (INR) and may include GST. Final pricing is shown at checkout. Payments are processed through secure third-party gateways. Medorna does not store card or banking credentials on its servers.
Placing an order does not guarantee acceptance. We reserve the right to cancel orders due to unavailability, pricing errors, suspected fraud, or shipping constraints. Eligible refunds will follow our Refund Policy.
Estimated delivery times are indicative only and may vary due to courier delays, location constraints, or force majeure events. Customers are responsible for providing accurate shipping details.
Returns are subject to our Returns & Refunds Policy. Certain products may be non-returnable due to hygiene or safety reasons. Approved refunds are processed through the original payment method.
You are responsible for maintaining the confidentiality of your account credentials and all activities conducted through your account. Medorna may suspend accounts involved in fraudulent or unauthorized activity.
You must not use the website for unlawful purposes, fraudulent transactions, unauthorized access, scraping content, transmitting malware, or misrepresenting your identity.
All content on Medorna — text, graphics, logos, images, and branding — is owned by or licensed to Medorna. You may not copy, reproduce, or commercially use any website material without prior written permission.
Product information is for general purposes only and is not medical advice. The website may occasionally be unavailable for maintenance. To the fullest extent permitted by law, Medorna is not liable for indirect or consequential damages arising from use of the website.
You agree to hold Medorna harmless from claims arising from your misuse of the website or breach of these terms. Third-party links on our site operate independently — Medorna is not responsible for their content or practices.
Your use of the website is also governed by our Privacy Policy. We may update these Terms at any time — continued use constitutes acceptance. These Terms are governed by the laws of India, with disputes subject to the jurisdiction of courts in Bengaluru, Karnataka.