Refund & Returns
We want you to be happy with every purchase. Here's everything you need to know about returning a product or getting a refund — quick, clear, and no jargon.
Contact us
Email within 7 days of delivery
We review
We assess your request
Ship it back
We send a return label
Refund issued
Back to original payment
- Product received in damaged condition
- Packaging was already opened on arrival
- Product defect confirmed after our verification
- Expiry within 6 months of dispatch (or 50% shelf life remaining)
- Incorrect item dispatched by Medorna
- Short quantity received
Returns must be initiated within 7 days of receiving the product. The product must be unopened, unused, and in its original packaging.
- Perishable goods
- Customised or special order products
- Personal care goods (hygiene reasons)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
- Products that are worn, used, or without tags
- Products with damaged or tampered original packaging
Refunds are credited back to your original payment method — credit card, debit card, UPI, or bank account. Processing takes up to 15 days after we receive the returned product. Your bank may take additional time.
For orders above ₹10,000 with manufacturing defects or transit damage — exchange only, not a cash refund.
The fastest way to exchange is to return your item first, and once the return is accepted, place a new order for the item you want.
If the product is opened but returned in original packaging and working condition, you are eligible for replacement of the same or greater value.
Inspect your order immediately upon delivery. If you find a damaged product:
- Take clear photos of the damaged product and its label
- Email them to contact@medorna.in within 2 hours of receipt
- Include your order number and invoice number
We will investigate and arrange a replacement subject to stock availability.
Need help with a return?
Our team responds within 24 hours — Mon to Sat, 9am–6pm IST.