Terms and Conditions

Welcome to Medorna. These Terms and Conditions govern your access to and use of the Medorna website, products, and services. By visiting our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. About Medorna

Medorna is an ecommerce platform offering authentic imported health, beauty, wellness, baby care, and personal care products to customers in India.

For any questions regarding these Terms and Conditions, you may contact us using the details provided at the end of this page.

2. Eligibility to Use the Website

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement
  • You are using the website for lawful purposes only
  • The information provided by you is true, accurate, and complete
  • You will not misuse the website, its services, or its content

If you are using the website on behalf of a business or other entity, you confirm that you are authorized to accept these terms on its behalf.

3. Products and Availability

Medorna makes reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information on the website are accurate and up to date.

However:

  • Product availability may change without notice
  • Certain products may be discontinued, limited, or unavailable at any time
  • Product packaging, labels, and appearance may vary from images shown on the website
  • Imported products may sometimes have updated formulations, packaging, or manufacturer changes beyond our control
  • Medorna reserves the right to modify, update, or remove products from the website at any time without prior notice.

4. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.

Pricing may include applicable taxes such as GST, where required. Final pricing, taxes, shipping charges, discounts, and applicable fees will be shown at checkout before payment is completed.

By placing an order, you agree to pay the full amount shown at checkout.

Payments must be made through the payment methods made available on the website. Medorna reserves the right to refuse, cancel, or hold any order in case of:

  • Payment failure
  • Suspected fraud or unauthorized transaction
  • Pricing or technical errors
  • Incomplete or incorrect billing/shipping details
  • Medorna does not store complete debit card, credit card, CVV, or banking credentials on its own servers. Payments are processed securely through authorized third-party payment gateways.

5. Order Acceptance and Confirmation

Placing an order on Medorna does not automatically mean that the order has been accepted.

Once an order is placed, you may receive an order confirmation email or message acknowledging receipt of your order request. This confirmation does not guarantee final acceptance or shipment.

Medorna reserves the right to accept, reject, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraud, misuse, or unauthorized activity
  • Regulatory or legal restrictions
  • Issues related to shipping location or serviceability

If your order is canceled after payment has been made, any eligible refund will be processed in accordance with our Refund Policy.

6. Shipping and Delivery

Medorna aims to process and ship orders within reasonable timelines. Estimated delivery times may be displayed on the website for convenience only.

Delivery timelines are estimates and may vary due to:

  • Product availability
  • Order verification
  • Courier delays
  • Location constraints
  • Public holidays, weather, operational issues, or force majeure events

While we work with trusted logistics partners, Medorna is not liable for delivery delays caused by external courier or operational circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping details. Medorna will not be responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address information submitted by the customer.

7. Returns, Refunds, and Replacements

Returns, refunds, and replacements are subject to the terms set out in Medorna’s applicable Returns & Refunds Policy, Shipping Policy, and any product-specific conditions listed on the website.

Certain products may be non-returnable or non-refundable due to hygiene, safety, regulatory, or product category reasons.

Refunds, where approved, will be processed through the original payment method or another method determined by Medorna, subject to applicable processing timelines.

Customers are encouraged to review our separate refund and shipping policies before placing an order.

8. User Accounts

To access certain features of the website, you may be required to create an account.

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • Restricting access to your account
  • Ensuring the information in your account is accurate and updated
  • All activities conducted through your account
  • Medorna reserves the right to suspend, restrict, or terminate accounts that are found to be involved in suspicious, fraudulent, abusive, or unauthorized activity.

9. Prohibited Uses

You agree not to use the website for any unlawful, harmful, misleading, or unauthorized purpose.

You must not:

  • Violate any applicable law or regulation
  • Use the website for fraudulent transactions or misuse
  • Attempt unauthorized access to systems, accounts, or data
  • Interfere with website security, functionality, or performance
  • Copy, scrape, reproduce, republish, or exploit website content without permission
  • Use the website to transmit malicious code, spam, or harmful material
  • Misrepresent your identity or provide false information
  • Resell products in an unauthorized manner where prohibited

Medorna reserves the right to take appropriate action, including account suspension, order cancellation, legal reporting, or restriction of access.

10. Intellectual Property

All content on the Medorna website, including but not limited to text, graphics, logos, icons, images, product content, design elements, branding, layout, and software, is owned by or licensed to Medorna and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or commercially use any website material without prior written permission from Medorna, except for personal and non-commercial use as permitted by law.

11. Product Information Disclaimer

Medorna makes reasonable efforts to display accurate product information. However, product descriptions, ingredients, usage instructions, warnings, packaging, images, pricing, and availability may sometimes change or contain minor inaccuracies.

Customers are advised to read product labels, packaging, instructions, and warnings carefully before use.

Information on the website is provided for general informational purposes only and should not be treated as medical advice, diagnosis, or treatment guidance unless expressly stated otherwise by a qualified professional source.

12. Website Availability and Accuracy

We aim to keep the website available, secure, and functional at all times. However, Medorna does not guarantee that:

  • The website will always be uninterrupted or error-free
  • The website will always be free from viruses or harmful components
  • All content will always be complete, current, or error-free
  • We may suspend, restrict, update, or modify any part of the website at any time without prior notice for maintenance, upgrades, security, or operational reasons.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Medorna shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

  • Use of or inability to use the website
  • Delays, interruptions, or errors on the website
  • Product availability issues
  • Delivery delays caused by external service providers
  • Unauthorized access, fraud, or misuse beyond our reasonable control
  • Reliance on website information or content
  • Nothing in these Terms shall exclude or limit liability where such exclusion is not permitted under applicable law.

14. Indemnity

You agree to indemnify, defend, and hold harmless Medorna, its affiliates, directors, employees, service providers, and partners from and against claims, losses, liabilities, damages, costs, and expenses arising out of:

  • Your misuse of the website
  • Your breach of these Terms and Conditions
  • Your violation of any law or third-party rights
  • Any fraudulent, negligent, or unauthorized activity carried out through your account

15. Third-Party Services and Links

The Medorna website may contain links to third-party websites, tools, platforms, payment services, or external resources.

These third-party services operate independently and have their own terms, privacy practices, and policies. Medorna is not responsible for the content, availability, security, or practices of third-party websites or services.

Your use of such third-party services is at your own discretion and subject to their applicable terms.

16. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your information.

By using the website, you also agree to the terms of our Privacy Policy.

17. Changes to These Terms

Medorna reserves the right to update, revise, or modify these Terms and Conditions at any time without prior notice.

Any changes will be effective once posted on this page with an updated Last Updated date. Your continued use of the website after such updates constitutes your acceptance of the revised Terms and Conditions.

18. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of the website, orders, transactions, or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, unless otherwise required by applicable law.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Medorna Support Team

Email: support@medorna.in

Phone: +91 89715 80265