Privacy Policy

At Medorna, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect different types of personal and non-personal information depending on how you use our website.

Personal Information

When you place an order, create an account, contact us, subscribe to updates, or interact with our website, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • Account details
  • Order history and purchase information
  • Communication preferences
  • Information submitted through forms, support requests, or reviews

Payment Information

Payments on Medorna are processed securely through authorized third-party payment gateways.

We may receive limited transaction-related details such as payment status, transaction reference, payment method, and order confirmation details.

Medorna does not store full debit card, credit card, CVV, UPI PIN, or banking credentials on its own servers.

Technical and Usage Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Date and time of visit
  • Pages viewed
  • Referring and exit pages
  • Website activity and browsing behavior

Cookies and Similar Technologies

We may use cookies, pixels, scripts, and similar technologies to improve website functionality, remember user preferences, analyze traffic, and support marketing activities.

2. How We Use Your Information

We use your information for legitimate business purposes, including to:

  • Process and deliver orders
  • Manage payments, returns, refunds, and cancellations
  • Create and maintain your account
  • Send order confirmations, shipping updates, and service notifications
  • Respond to customer support requests and inquiries
  • Improve website performance, functionality, and customer experience
  • Prevent fraud, abuse, misuse, and unauthorized transactions
  • Comply with legal, tax, and regulatory obligations
  • Send offers, promotions, or newsletters where permitted or where you have opted in
  • Conduct internal reporting, analytics, and business operations

3. Cookies and Tracking Technologies

Medorna uses cookies and similar technologies to improve your browsing experience and understand how our website is used.

We may use cookies to:

  • Keep you signed in
  • Remember cart and account preferences
  • Improve speed and website performance
  • Analyze traffic and usage patterns
  • Support promotions, remarketing, and campaign measurement

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are turned off.

4. How We Share Your Information

Medorna does not sell or rent your personal information to third parties.

We may share your information only when necessary with trusted third parties, including:

Service Providers

These may include:

  • Payment gateway providers
  • Shipping and logistics partners
  • Hosting and technical service providers
  • Website analytics providers
  • Email, SMS, and customer support tools
  • Fraud prevention and security providers
  • These parties are permitted to use your information only for authorized business purposes and under appropriate safeguards.

Legal and Regulatory Authorities

  • We may disclose information if required to:
  • Comply with applicable laws or regulations
  • Respond to legal requests or government authorities
  • Enforce our policies and terms
  • Prevent fraud, misuse, or security incidents
  • Protect the rights, safety, and property of Medorna, our customers, or others

Business Transfers

If Medorna is involved in a merger, acquisition, restructuring, sale of assets, or business transfer, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

5. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information.

These measures may include:

  • SSL encryption
  • Secure servers and hosting
  • Restricted access to personal information
  • Secure payment processing through authorized gateways
  • Internal monitoring and access control practices

While we work to protect your information, no online platform or electronic transmission is completely secure. Therefore, absolute security cannot be guaranteed.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services
  • Maintain account and transaction records
  • Comply with tax, legal, and regulatory obligations
  • Resolve disputes
  • Enforce our policies
  • Detect and prevent fraud or misuse

When information is no longer required, we may securely delete, anonymize, or retain it only as required by applicable law.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or update of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent
  • Ask how your information is used

To exercise any of these rights, please contact us using the details below.

We may request identity verification before processing certain requests. Some requests may be limited by legal, tax, fraud-prevention, transaction, or compliance requirements.

8. Marketing Communications

If you subscribe to updates, newsletters, or promotional messages, Medorna may send you marketing communications by email, SMS, or other channels, where permitted.

You can opt out at any time by:

    • Clicking the unsubscribe link in our emails
    • Contacting our support team
    • Updating your communication preferences, where available

Even if you opt out of promotional communications, we may still send important transactional or service-related messages such as order confirmations, shipping updates, and support-related notices.

9. Third-Party Links

Our website may contain links to third-party websites, tools, or services.

These third-party platforms operate independently and have their own privacy policies. Medorna is not responsible for the privacy practices, security, or content of such external websites.

We encourage you to review their privacy policies before sharing any personal information.

10. Children’s Privacy

Medorna’s website is not intended for children, and we do not knowingly collect personal information directly from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove that information.

Parents or guardians who believe a child may have shared personal information with us may contact us for assistance.

11. International Data Handling

As an ecommerce platform, Medorna may use service providers, systems, or technical infrastructure that process data in different locations, subject to appropriate safeguards and applicable law.

By using our website, you understand that your information may be processed or stored in jurisdictions other than your own, where legally permitted.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, privacy practices, or legal requirements.

Any updates will be posted on this page along with a revised Last Updated date.

Your continued use of the website after changes are posted indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Medorna Support Team

Email: support@medorna.in

Phone: +91 89715 80265

14. Order and Transaction Records

To process purchases, returns, refunds, replacements, and customer service requests, Medorna may retain order records, invoices, shipping information, and related customer communications for internal operations, compliance, and dispute resolution.